Delivery and Collections


We are piloting a delivery service. You will see a delivery option that you can tick when making your referral online.

How does it work?

  • We will be trialling using a courier who will deliver orders to your place of work, as stated on your referral form
  • Deliveries will be between 10am and 2pm on a Thursday
  • If this time and day does not work for you, please do not choose the delivery option when making a referral.
  • During the trial, only a small number of orders will be selected for delivery.
  • By choosing the delivery option, you are not guaranteed delivery – you are advising us that you would like to be considered for delivery.
  • If you are selected for delivery, you will be informed of this when we notify you that your order is ready, along with when your order will be arriving.
  • If you are not selected, you will need to collect your order from the warehouse within 10 working days as per the usual process.  

Please bear with us while we trial our new delivery service, and if you have any feedback or questions e-mail


Where do I collect referrals from? 

You can collect your referral from our shop just off Fishponds Road. We will contact you to arrange a time and location for you to collect your referral. You will need to arrange collection of the items and delivery to the family by either yourself or one of your colleagues.

We will email you when your items are ready for collection.  All orders need to be collected within 10 days. The items can be collected by the referrer, a colleague or a volunteer or student working with your organisation.  Families are not permitted to collect their orders. Please keep us informed if you no longer require your order so we can allocate the items to another family.

Placing your order does not guarantee that we can supply everything however we will endeavour to do our best for the families and offer an alternative if appropriate.